1. How do I place an order with Dove?
2. Can you ship to a P.O. Box?
3. What is the normal turnaround time for orders?
4. Do you accept personal checks? What if mine bounces?
5. Can I change an order that has not shipped yet?
6. What is Dove's refund and exchange policy?
7. Dove made a mistake on my order. How do I get it fixed?
8. Help! I need to speed up my exchange!! [Click here for ExpressExchange™]
9. Why do you need my measurements?
10. Do the uniforms shrink? What are they made of?
11. What is my school code?
12. What are your address, contact information, and hours of operation?
13. What are the care instructions for my uniform?
14. What if my uniform doesn't hold up?
15. I'm not happy. Who is in charge?

1. How do I place an order with Dove?

Online: Click "Ordering" above, or click here.
By Mail: Use the form your school gave you, or click "Ordering" above to download your form, or click here.
By Phone: By Phone (800) 829-3683 Monday - Friday, 6am-5pm California time, from June 1 - September 30. All other times of the year we can be reached by phone between 9am-5pm California time, Monday-Friday.
By Fax: (858) 495-3685
Non-Students: If you are not a student, please order either online or by phone.

We accept Visa, MasterCard, Discover, and ATM cards bearing these logos. We accept checks for mail orders only. Declined credit cards and bounced checks may be subject to a $25 fee and will cause a shipping delay, voiding our guarantee for on-time delivery.

Dove is a mail-order company. We do not have a store.

2. Can you ship to a P.O. Box?
Dove ships by UPS Ground, which requires a physical address. We do make exceptions for customers in Alaska!

3. What is the normal turnaround time for orders?
For students, Dove guarantees delivery before for clinicals for all orders placed by order deadline. Normal turn around time for credit card orders is 1-2 weeks. However, there may be seasonal delays in July - September and December-January. For customization (embroidery, patch applied, name pin, sleeve trim, etc.), add about 1 week. For orders paid by personal check, add 2 weeks. Custom sizes take about 6 weeks.

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4. Do you accept personal checks? What if mine bounces?
Yes, for mail orders only. We hold all orders paid by personal check for 2 weeks before shipping, so use another payment method if you are in a hurry. Bounced checks are subject to a $25 fee per incident and will result in delays, voiding our guarantee for on-time delivery.

5. Can I change an order that has not shipped yet?
If your order has not yet shipped, and requires no customization, you may change your order by calling 800-829-DOVE (3683) or e-mailing us (info@doveapparel.com). However, if your order requires customization, and is already in the process of being completed, we are unable to change that particular part of your order.

6. What is Dove's refund and exchange policy?
Dove is happy to provide a full refund, less shipping, for garments in brand-new condition with tags and bags within 90 days of invoice date. Items that are soiled, torn, or wrinkled, have make-up in the collar, have been laundered or altered, or have had a patch applied, cannot be accepted. Slightly dirty items, if cleanable, and items returned after 90 days are subject to a $10 per item cleaning/restocking fee. Custom garments and name pins are not returnable.

If you have a uniform that cannot be accepted by Dove for the above reasons, you may have luck selling it to another student in your program!

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7.Dove made a mistake on my order. How do I get it fixed?
Well, we might think we are superhuman, but we do make mistakes on occasion! If we mispicked your order, or an item was mislabeled, please use our ExpressExchange™ service to get it back to us. If we determine that the mistake was ours, Dove will reimburse your postage if you use First Class US Mail and include your mailing receipt. If you use UPS, Fed Ex, Priority Mail, or another expedited service, please be aware that our maximum reimbursement for these shippers is $5.00. Dove does not reimburse return shipping for items that do not fit as a result of incorrect measuring or other customer errors.

8. Help! I need to speed up my exchange!!
Great! Our new program, ExpressExchange™ is just what you need.
We'll send out your NEW item(s) before you send back the unwanted item(s), usually at no charge to you. (as long as we receive your unwanted items within 2 weeks of your ExpressExchange™ request). Click here for ExpressExchange™!

9. Why do you need my measurements?
Dove requires your height, weight, hip, chest/bust, and waist measurements to get you in the right size the first time, and to save you (and us!) money and time on exchanges. Our sizing may vary from brands or scrubs you normally wear. Our Size Charts and Fitting Tool are excellent and are based on measurements of actual students at uniform fittings.

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10. Do the uniforms shrink? What are they made of?
Dove uniforms are made of 65% polyester, 35% cotton twill. It is heavier than most uniform fabrics, which weigh only 3-4 oz. per square yard (ours weighs about 5.5-5.7 oz.). The uniforms shouldn't shrink, although exposure to water (through laundering) may cause a small amount of tightening of fibers which seems like shrinkage. Our 100% cotton polo shirts DO shrink - about 5% (that's 2" around, for a Ladies' Medium, for instance).

11. What is my school code?
Your school code is a unique code created for the program you are attending. The code will give you access to your school's customized web page, where you will find the exact items required by your school. You can find your code on the top of your order form. If you can not find your school code, you can call us at (800) 829-DOVE (3683). For security purposes, we do not list the school codes on our website.

12. What are your address, contact information, and hours of operation?
Although this is a mail order facility and not a retail store, we do understand that emergencies arise. Customers needing to visit us in person should call for an appointment. Please note that lengthy appointments may be subject to a $10 walk-in fee. We regret that we are generally unable to accommodate drop in customers without an appointment.

Dove Professional Apparel, Inc.
7535 Convoy Court
San Diego, CA 92111-1113

T: (800) 829-DOVE (3683)
F: (858) 495-3685

Send questions to: info@doveapparel.com

We are open from 6:00am-5:00pm Pacific Time, Monday through Friday from June 1st until September 30th. All other times of the year we are open from 9:00am-5:00pm Pacific Time. We are closed New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day along with the following Friday, Christmas Eve Day and Christmas Day.

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13. What are the care instructions for my uniform?
Click here for a link to our Care Instructions, including how to apply a patch.

14. What if my uniform doesn't hold up?
Zipper torn out? Pocket falling off? Cuffs stretched out? We seldom see durability issues with our Dove-branded uniforms, but they do happen from time to time. For students, Dove guarantees its Dove-branded uniforms for the duration of the program they are in. If you are dissatisfied with how yours has held up, we want a chance to make it right! Give us a call and we'll help you out.

15. I'm not happy. Who is in charge?
You may call or e-mail Susan Wiczynski, CEO, if you have a suggestion, gripe, or compliment. Phone: (800) 829-DOVE (3683) x100, or e-mail susan@doveapparel.com. Many good changes in our service have resulted from customers telling us how to do things better, so speak up!

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